Terms & Conditions

Set out below are the terms on which Skin Lumino provides services to its clients at BeautiPhi Medispa. Please ensure that you have read and fully understood these terms and conditions prior to booking any Skin Lumino treatment.

1) Deposits Policy

  • All single appointments and courses of treatment booked require payment of a non-refundable deposit to secure the appointment slot and any offers, promotions, or discounts being used.
  • Failure to pay the deposit within 48 hours of booking may forfeit the requested appointment slot. Offers, promotions and discounts that have expired before the deposit has been paid will also be forfeit.
  • Patch tests and consultations require a 100% deposit. Single treatments require a 50% deposit. Courses of treatment require a 25% deposit.
  • Deposits are to ensure we are covered for no-shows and last minute cancellations.
  • Free consultations will be available on selected days. A deposit must still be paid to secure the appointment but this is redeemable against treatments, products and gift cards purchased on the day of the appointment.
  • Patch tests are free. A deposit must still be paid to secure the appointment but this is redeemable against the corresponding treatment only, purchased on the day of the appointment.
  • Remainder of fees are payable at the first treatment session, unless a payment plan has been agreed and initiated with GoCardless at management’s discretion.
  • If payment is made in full, the corresponding proportion will be allocated as a non-refundable deposit.

2) Refunds & Cancellation Policy

  • Deposits for consultations, single treatments, and courses of treatment may be refunded in certain circumstances as outlined in this policy.
  • Any cancellation requires at least 48 hours notice before the booked appointment slot in order to be considered an early cancellation. Clients will be eligible for a no-hassle refund if they wish.
  • Any cancellation giving less than 48 hours notice will be considered a last-minute cancellation and will not be refundable.
  • Any cancellation giving less than 2 hours notice will be considered a no-show. Any client failing to attend their appointment without giving any notice will be automatically marked as a no-show.
  • Any client arriving too late to their appointment without giving any notice may be marked as a no-show
  • Clients may receive automated reminders at 72 and 3 hours prior, giving ample time to cancel if needed. Reminders are not guaranteed. It is the clients responsibility to ensure they keep a record of their appointment slot.
  • Clients can make early cancellations and reschedule up to two times per booking before the deposit is forfeit.
  • Only one last-minute cancellation will be tolerated per client, within any 4 month period.
  • Repeated last-minute cancellations within 4 months will not be tolerated and will automatically forfeit the deposit.
  • No-shows will not be tolerated and will automatically forfeit the deposit.
  • Any booking will automatically forfeit the deposit on the third cancellation/reschedule, whether early or last minute.
  • Deposits may be refunded, or forfeiting deposits may be waived, if there is an acceptable reason, such as:
  • We cancel the appointment/course
  • There is a medical reason/contraindication to having the treatment
  • The patch test has a negative result and we’re unable to treat
  • Any other legitimate and unavoidable reason, at management’s discretion
  • Courses of treatment are a long term commitment. They require future bookings and allocation of time in our diary. Deposits for courses booked are only refundable within a cooling period of 7 days from the date of payment, unless the treatment has already started.
  • Refunds are unavailable for courses of treatment that have begun (i.e. first session complete) where full payment has been made. Exceptions may be made in exceptional circumstances at management’s discretion.
  • Cancellations for course appointments will be subject to the same terms detailed above. If the deposit cannot be forfeit, instead one full session from the course will be lost. Extra sessions may be purchased to replace those lost, with any discounts to be approved by management.
  • Any course refunds and cancellations agreed with management will be subject to a £50 admin fee to cover loss of time. Any partial refunds will be calculated by deducting the admin fee and the full listed price of sessions completed from the total course price. Courses usually have discounts applied – refunds will be calculated based on full pricing.
  • Cancellation of courses of treatment partway through a payment plan will not be refunded. Instead any outstanding fees will be cancelled.
  • Memberships paid through GoCardless will not be refunded, except in exceptional circumstances. Any outstanding payments will be cancelled. Clients will be eligible to claim the number of treatments paid for at the full list value, and will lose the associated discount.
  • Gift Cards and Online Vouchers will not be refunded.

3) Appointments

  • All aestheticians at Skin Lumino are trained and qualified to provide all our treatments in accordance with our protocols. We cannot guarantee that your appointment will be booked with a named aesthetician.
  • Single appointments should be cancelled with at least 48 hours notice to be eligible for a refund.
  • Rescheduling appointments should be done with at least 48 hours notice. Rescheduling is subject to availability.
  • Prior to your appointment you may be advised of any preparations. Failure to follow guidelines may result in your appointment being rescheduled.
  • Clients are asked to be considerate and arrive early or on time for their appointment. All appointments have a grace period of 15 minutes. Late arrivals will only delay other clients and the slot may be shortened or forfeit if it prevents staff from serving other paying clients booked in the diary.
  • We reserve the right to cancel or postpone any appointment if you present with suspected COVID-19 symptoms.
  • For laser appointments we ask clients to fully shave the area prior to treatment.
  • Clients may be asked to comply with our safety protocols, which can include wearing a face mask, having temperature recorded, and sanitising hands on arrival.

4) Payments

  • Deposits are required to secure an appointment (see Section 1).
  • Deposits can be paid via secure card payment over the phone, with cash or card in person, or via online booking using the Fresha platform. We cannot accept BACS transfer or cheques.
  • Remainder of fees for single treatments are payable in full at the booked appointment.
  • Remainder of fees for courses of treatment must be paid in full at the first treatment session, unless a payment plan has been agreed with management. Failure to pay will halt further sessions until the remaining balance has been settled.
  • Any GoCardless plans where the direct debit had been cancelled by the client will result in withholding treatment until the balance has been settled.
  • All GoCardless plans will be subject to the specific GoCardless terms and conditions.

5) Treatment Suitability

  • We will assess each client for suitability before carrying out any treatment.
  • Deposits will be refunded if a client is deemed unsuitable, with a reason given as to why.
  • It is the client’s responsibility to ensure that all relevant medical details are provided accurately prior to each treatment. Any changes to medical details should be updated with us as soon as possible.
  • If you or a member of your household develops COVID-19 symptoms or tests positive 10 days post your appointment, you must follow the government guidelines and let us know.

6) Liability

  • Skin Lumino will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
  • Clients will be required to read and sign a consent form prior to treatment. We are unable to provide any treatment without your written consent.
  • Client’s presenting with specific contraindications will be refused treatment and refunded (excluding gift cards)
  • It is the client’s responsibility to ensure that they provide Skin Lumino with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
  • The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Skin Lumino regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Skin Lumino’s liability for death or any personal injury resulting from Skin Lumino’s negligence.

For further information, please ask a team member. Enquiries and concerns regarding these terms should be submitted in writing to Skin Lumino via the email address skinlumino@beautiphi.co.uk. All rights reserved.